Australian Disability Support

Support that sees your potential.
Care that moves life forward.

Discover personalised disability support designed around your goals, your choices, and the life you want to live. Grounded in respect, autonomy, and genuine human connection.

Explore Our Services Explore Your Support Journey Talk to Our Team
Person-Centred & Self-Directed
Rigorous Worker Screening
NDIS Price Guide Compliant
A smiling adult participant with a disability engaged in a vibrant art and community workshop alongside a supportive mentor
About Silver Springs Care

A thoughtful approach to disability support that puts you at the centre.

At Silver Springs Care, we believe that quality support begins with active listening. We do not offer one-size-fits-all packages or impose rigid schedules.

Founded on principles of dignity, agency, and community inclusion, our mission is to provide reliable, compassionate, and transparent support that helps Australian individuals with disabilities build independence and live life on their own terms.

Our Everyday Commitments

1
Choice & Control Always

You choose your support workers, your routines, and how your goals are approached.

2
Consistent, Familiar Faces

We prioritise roster consistency so you build meaningful, trusting connections.

3
Honest, Transparent Communication

Clear service agreements, straightforward invoicing, and responsive coordination.

Our Core Philosophy
“True care does not create dependency. It opens doors, nurtures capability, and respects every person’s fundamental right to author their own life.”

The Silver Springs Care Promise — Person-Centred Service Delivery Framework

Rooted in respect, driven by your unique aspirations.

We recognise that disability is only one dimension of a person’s identity. We honour your relationships, personal preferences, cultural background, and ambitions.

A

Dignity of Risk & Self-Advocacy

We support participants to make their own choices, try new experiences, and navigate everyday challenges with safety and autonomy.

B

Active Listening & Flexibility

Your life changes, and your support should change with you. We conduct regular reviews to ensure support evolves alongside your goals.

C

Collaborative Circle of Support

With your consent, we work harmoniously with your family, support coordinators, allied health specialists, and medical teams.

What We Offer

Tailored Disability Support Services

Delivered with dignity, professional rigor, and personalized attention across Melbourne and surrounding Victorian communities.

Core Support

Assistance with Daily Life

Thoughtful in-home assistance with personal care, meal planning, domestic routines, medication reminders, and everyday domestic independence.

  • Personal care with privacy and dignity
  • Nutritious meal preparation and cooking
  • Household tasks and domestic organization
Learn about Daily Life Support →
Social & Civic

Community & Social Participation

Engage with local clubs, pursue hobbies, volunteer, attend events, and build genuine community friendships with dedicated companionship.

  • Attending cultural, sports & community events
  • Volunteering & educational workshops
  • Travel training and transport assistance
Explore Community Participation →
Living Options

Supported Independent Living (SIL)

Supportive shared or individual living arrangements that empower participants to enjoy home life, share responsibilities, and thrive.

  • 24/7 or scheduled active rostered care
  • Household budgeting & tenancy skill-building
  • Harmonious, compatible co-resident matching
Learn about SIL Options →
Skills Growth

Capacity Building & Life Skills

Structured mentoring to master everyday living skills: financial literacy, digital navigation, independent travel, and personal goal attainment.

  • Public transport and navigation training
  • Money management and digital skills
  • Communication and self-advocacy growth
Explore Capacity Building →
Rest & Renewal

Short-Term Accommodation & Respite

Safe, rejuvenating short stays for participants to enjoy fresh environments, while giving informal carers and families peace of mind and rest.

  • Warm, fully accessible accommodation
  • Recreational activities and healthy meals
  • Planned or emergency respite arrangements
Discover Respite Options →
Navigation

Support Coordination Guidance

Assistance to understand your NDIS plan, connect with suitable allied health services, manage budgets, and resolve complex support hurdles.

  • Connecting with accredited therapists & providers
  • Preparing for annual NDIS plan reviews
  • Crisis navigation and problem resolution
Learn about Coordination →
Individualised Journey

Your Goals. Your Choices.
Your Support.

Every support arrangement starts with an open conversation about what truly matters in your daily life.

Whether your goal is as personal as learning to cook your favourite meal, making new friends in your local neighbourhood, or taking the leap into your first independent home, our role is to stand beside you with reliable encouragement and dependable care.

How Support is Shaped Around You:

  • ✓ Matching Personalities: We pair you with support workers who share your interests and communication style.
  • ✓ Flexible Schedules: Early morning, daytime, evening, or weekend support that respects your preferred rhythm.
  • ✓ Ongoing Check-ins: We continually ask: "Is this working well for you? What would you like to adjust?"
Start Your Custom Support Journey →
A smiling participant cooking fresh vegetables independently in a modern accessible kitchen with friendly encouragement from a support companion
The Process

A Clear, Transparent Path Forward

Beginning your support should feel reassuring and straightforward, without confusing bureaucratic delays.

01

Enquire & Connect

Reach out through our online journey wizard, submit an enquiry form, or call our team directly. We listen carefully to your situation.

02

Discuss Your Needs

We arrange a relaxed meeting — at your home, a local cafe, or via phone — to understand your goals, routines, and support worker preferences.

03

Explore Suitable Support

We present clear, costed support options tailored to your NDIS funding. You review everything with complete transparency and zero obligation.

04

Agree & Begin Care

Once you are completely satisfied with the proposed plan and matched support worker, we establish a plain-English service agreement and begin.

Try the Interactive Journey Explorer
A family member and adult participant smiling warmly alongside a support coordinator during an NDIS planning consultation
For Families & Informal Carers

Partnering with you to support the person you love.

We deeply respect the vital role families, parents, and guardians play. When you partner with Silver Springs Care, you gain a dependable team that communicates honestly and upholds your loved one’s dignity.

With the participant’s consent, we maintain open channels, provide regular updates, and respect your family’s unique dynamics.

Respite and Peace of Mind: Scheduled or emergency short-term accommodation that gives family carers necessary restorative rest.
Transparent Progress Updates: Direct access to support coordinators and supervisors to discuss service adjustments.
Explore Participant & Family Resources →
For Professionals

A responsive, dependable referral partner for Support Coordinators & Allied Health.

We understand the challenges support coordinators and allied practitioners face when securing reliable, high-calibre disability support. Our dedicated intake team acknowledges referrals within 24 business hours.

24h
Referral Acknowledgment
100%
Strict Privacy & Consent

What We Require to Start

  • • Participant’s basic non-clinical details & location
  • • Confirmation of participant consent to refer
  • • Desired support categories (Core, Capacity, SIL)
  • • Preferred contact protocol (participant or coordinator first)
We do not collect unnecessary sensitive medical data through public forms. Detailed support profiles are collected securely post-intake.
Human Rights & Inclusion

Championing everyday independence and true community belonging.

Disability support should never isolate people from their community. We actively foster relationships, local belonging, and genuine social citizenship.

Whether that means discovering a favourite weekend market, taking public transit to university or employment, or simply spending quiet time with a friend at an outdoor cafe, we stand firmly behind the right of every Australian to participate fully and freely.

A smiling young adult participant having coffee and laughing at an Australian outdoor cafe surrounded by native gum trees
Quality & Safety

Trust, Governance & Participant Safety

Every policy, worker screening procedure, and service practice is designed to safeguard participant rights and uphold the highest Australian standards.

NDIS Code of Conduct

Our support workers and staff adhere strictly to the NDIS Code of Conduct, promoting rights, dignity, and zero tolerance for abuse or neglect.

Rigorous Worker Screening

100% of workers undergo verified Australian NDIS Worker Screening Checks, National Police Checks, Working with Children Checks, and First Aid certification.

Transparent Agreements

Clear, plain-English service agreements with no hidden exit fees or surprise invoicing. You maintain full oversight of your NDIS budget usage.

Participant Experiences

Stories of Growth, Choice & Everyday Joy

Respectful reflections from participants and families who have chosen Silver Springs Care as their support partner.

“My support worker Marcus doesn't just do things for me — he does things with me. I learned how to cook my own pasta sauce and now I host my brother for dinner on Fridays.”
Julian T.
Participant • Independent Living Support
“Finding reliable respite care used to give me immense anxiety. Silver Springs Care took the time to meet our daughter twice before her weekend stay. She came home smiling.”
Elena & Mark S.
Family Carers • Respite Care
“As a Support Coordinator, what I value most is their prompt responsiveness. When a referral is sent, I receive confirmation the same day and a clear service agreement within 48 hours.”
Claire B.
Senior Support Coordinator • Melbourne
Join Our Purpose

Build a deeply rewarding career in person-centred care.

Are you an empathetic, reliable support professional looking for an organisation that values your contribution, respects work-life balance, and invests in your growth?

We offer flexible rosters, supportive management, paid induction, and ongoing professional development for dedicated support workers and coordinators across Victoria.

Why Support Workers Choose Us

  • ✓
    Consistent Participant Matching: Work with regular participants close to your home base.
  • ✓
    24/7 On-Call Coordinator Support: You are never left without backup during shifts.
  • ✓
    Paid Training & Upskilling: Comprehensive modules in safeguarding, manual handling, and first aid.
Got Questions?

Frequently Asked Questions

Clear, plain-English answers to help you and your family make informed decisions.

We support participants with Plan-Managed and Self-Managed NDIS plans across Core Supports (Assistance with Daily Life, Community Participation) and Capacity Building (Increased Social and Community Participation, Improved Daily Living Skills).

Yes, absolutely. We believe mutual rapport is essential. During our initial consultation, we discuss qualities, interests, gender preferences, and cultural background. We introduce workers before service commences, and changes can be requested at any time.

We currently provide support services across Melbourne Metropolitan regions (Northern, Western, Eastern, and South-Eastern suburbs), Geelong, and surrounding Victorian regional districts.

All rates adhere strictly to the limits published in the current official NDIS Pricing Arrangements and Price Limits. We never charge above price limits, and service agreements provide itemised breakdowns.

Support agreements are flexible. We conduct regular check-ins, and you or your support coordinator can request adjustments at any time as your funding or personal goals evolve.

We're Here For You

Ready to discuss your support options?

Our friendly Australian intake coordinators are ready to answer your questions with patience, empathy, and clarity.

Direct Ways to Connect

Phone: 1300 772 273

General Email: hello@silverspringscare.com.au

Referrals: referrals@silverspringscare.com.au

Service Hours: Monday to Friday: 8:30am – 5:00pm AEST

Need immediate crisis help? If you are in immediate danger or emergency, please call 000. For 24/7 mental health crisis support, call Lifeline on 13 11 14.

Make a General Enquiry

Fill out this simple form and our team will get in touch within 1 business day.