Organisational maturity built on verifiable safeguards, transparent boundaries, and an uncompromising commitment to participant rights, dignity, and safety across Victoria.
We believe institutional trust is earned through transparency and adherence to Australian regulatory frameworks — not inflated marketing claims or unsubstantiated awards.
Silver Springs Care operates in strict alignment with the National Disability Insurance Scheme Act 2013, the NDIS Quality and Safeguards Commission Code of Conduct, and the Privacy Act 1988 (Cth). Every operational policy is designed to safeguard participants, protect workers, and provide referrers with total peace of mind.
We publish only verified operational facts. Silver Springs Care supports participants under Plan-Managed and Self-Managed NDIS funding across Victoria. We do not display unverified government seals, claim government endorsements, or present preliminary applications as finalized registrations.
Mandatory NDIS Worker Screening Checks, National Police Checks, and First Aid.
Immediate participant safety, root-cause reviews, and 24-hour Commission reporting.
Uncompromising whistleblower protection and mandatory reporting protocols.
Encrypted storage, zero public form medical collection, and strict consent boundaries.
How we uphold quality, transparency, and accountability across every service interaction.
Every support worker must maintain cleared Australian credentialing before their very first shift. No worker is placed without verified screening.
Our workers adhere strictly to the NDIS Quality and Safeguards Commission Code of Conduct across all service locations:
Our four-stage Incident Management System ensures safety, transparency, and continuous learning:
Participants possess the fundamental human right to make decisions about their own lives, take calculated risks, and engage independent advocacy without fear of reprisal.
We connect participants with the National Disability Advocacy Program (NDAP) whenever independent guidance is desired.
Feedback is an essential driver of quality improvement. Raising a concern will never adversely affect the support you receive:
We are committed to truthful representation of what we deliver:
We encourage participants, families, and workers to be familiar with official Australian regulatory contacts:
Independent agency regulating NDIS providers and workers across Australia.
National regulator for privacy and freedom of information.
Full copies of our verified policies are available in accessible formats (including Easy Read, large print, or plain text) upon request for participants, coordinators, and government stakeholders:
