Your Journey, Your Voice, Your Rights
Beginning disability support can feel overwhelming. We are here to provide reassuring, transparent answers so you and your family feel in complete control every step of the way.
How Support Begins with Silver Springs Care
No pressure, no confusing jargon — just straightforward, empathetic support.
Initial Chat
Reach out by phone, email, or our online form. We take the time to hear what you are looking for and what matters most to you.
Personal Planning
We meet wherever you feel comfortable. We discuss your routines, hobbies, goals, and what you want in your support team.
Meet Your Worker
Before any shifts start, we introduce potential support workers to ensure there is genuine rapport and comfort.
Review & Refine
We check in regularly. You can give honest feedback, adjust hours, or request changes whenever you wish.
Supporting Families While Upholding Participant Autonomy
We understand the dedication and love family members invest every single day. We are here to partner with you, not replace you.
With the participant's consent, we ensure family members and guardians are actively involved in care planning, progress reviews, and schedule updates. We respect the deep knowledge you have of your loved one’s personality, history, and communication cues.
Our Commitments to Families:
- • Reliable Communication: Direct access to supervisors and roster coordinators.
- • Notice for Any Changes: We keep you informed well ahead of schedule changes.
- • Respite Relief: Planned short-term stays so primary carers can rest and recharge with peace of mind.
Advocacy, Feedback & Raising Concerns
You always have the right to speak up, give feedback, or ask for an independent advocate.
Independent Advocacy
You have the right to have an independent advocate represent your wishes at any meeting or review. Independent advocacy organisations support people with disabilities to protect their rights without cost.
National Disability Advocacy Program (NDAP) →
Open Feedback Culture
We welcome compliments, suggestions, and complaints equally. Raising a concern will never affect the quality of support you receive. We resolve issues transparently and promptly.
Our Feedback & Complaints Process →NDIS Commission
You can also contact the independent NDIS Quality and Safeguards Commission at any time regarding your supports:
TTY: 133 677
Website: ndiscommission.gov.au
Ready to talk through your options?
Connect with our team for a welcoming, confidential conversation about your support needs.