The Support Journey | Silver Springs Care

Step 1 of 4

Step 1 — Tell Us What You Are Looking For

Select the support areas you or your family member would like to explore (choose one or more):

Assistance with Daily Life

In-home personal care, cooking, domestic routines, and medication prompts.

Community & Social Participation

Attending events, hobbies, sports, social clubs, and building local friendships.

Supported Independent Living (SIL)

Living in a shared or private home with 24/7 or rostered active support.

Short-Term Stay & Respite

Safe, rejuvenating short stays giving carers and families peace of mind.

Capacity Building & Life Skills

Travel training, financial literacy, digital navigation, and independent living skills.

General NDIS & Planning Advice

Understanding what your NDIS budget covers and how to navigate services.

Step 2 of 4

Step 2 — Tell Us How to Contact You

Provide your preferred contact details without demanding unnecessary personal or medical information:

I am enquiring as a:

Participant (Enquiring for Myself)

I want to discuss personalized supports that respect my routine and goals.

Family Member, Parent, or Informal Carer

I am researching dependable support on behalf of someone I love.

Support Coordinator, LAC, or Allied Clinician

I am assisting a participant and checking service capacity.

Your Full Name *

Suburb / Region in Victoria

Email Address *

Phone Number *

Preferred Contact Method:

Step 3 of 4

Step 3 — Choose the Next Step

How would you prefer to move forward? Choose the pathway that feels most comfortable:

Option A — Request a Casual Phone Callback

An intake coordinator will call you for a friendly, no-pressure chat about options.

Option B — Email Me an Information Pack

Receive detailed service sheets and pricing guides directly to your inbox to review at your leisure.

Option C — Arrange a Face-to-Face or Video Meeting

Meet at your home, a local community cafe, or online to discuss detailed routines.

Estimated Start Timeline:

Any specific routines or questions? (Optional)

Prefer to speak immediately?

You can call our intake desk directly on 1300 772 273 during business hours (Mon–Fri, 8:30am–5:00pm).

Step 4 of 4

Step 4 — Understand What Happens Next

We value clarity and respect your time. Here is our verified four-stage follow-up process:

1

1. Immediate Reference Code

An on-screen confirmation code is issued for tracking. Your preferences are securely routed to our intake team.

2

2. Connection Within 24 Business Hours

An intake specialist contacts you via your chosen method to answer questions and understand your schedule.

3

3. Collaborative Plan, Zero Obligation

We outline potential support options matching your NDIS plan limits. You take all the time you need to review with family or coordinators.

4

4. Meet Your Worker First

Before any service begins, we introduce your matched support worker to ensure complete mutual rapport and comfort.

I understand that this interactive discovery is an initial enquiry and does not obligate me into any service agreement. I consent to Silver Springs Care contacting me in accordance with their Privacy Policy.

The Silver Springs Support Journey

Support Discovery Explorer

Step 1 — Tell Us What You Are Looking For

Step 2 — Tell Us How to Contact You

Step 3 — Choose the Next Step

Step 4 — Understand What Happens Next